Introduction

The WhatsApp Notification feature in Ksatria eHospital enables hospitals and clinics to automatically send notifications to patients, such as:

• Registration confirmation

• Consultation reminders

• Prescription ready for pickup

• WhatsApp Credit purchase status updates

This feature is integrated with the Notification Microservice and can be configured based on operational needs.

Setup Steps

1. Make sure that the WhatsApp_Notification settings in the eHospital System Configuration > Reference Data is set to 1 (active)
   
2. If the WhatsApp_Notification associated key is not yet existed, please create the WhatsApp_Notification associated key and set the associated value to 1 (active)
   

1. WhatsApp Tenant Configuration

1. Log in to the Microservice using tenant administrator
   
2. Go to the KMSNotif → Configuration → WhatsApp
   
   
3. Add the specific details for the required fields:
   
   
1. Tenant Name (Autofilled)
2. Sender Number (from Ksatria's team)
3. Token (from Ksatria's team)
4. Country (choose the country where the tenant is located)
5. Currency (choose the currency that the country use)
6. Is Active (True)
   
4. Click the Save button to apply the changes

2. WhatsApp Pricing Configuration

To support country-specific pricing, the system uses the table in Price Management in the KMSNotif Configuration.

1. Log in to the Microservice using administrator privilege

2. Go to KMSNotif → Configuration → WhatsApp Pricing.
   
   

3. Add pricing configuration with the following details:

   • Country

   • Currency

   • Price per message (Marketing, Utility, Service, Authentication, etc.)

   • Effective Date

4. Save the record. The system will automatically apply the latest valid pricing.

Notification Event Integration

The system automatically sends WhatsApp messages when specific events occur:

a. Registration Confirmation

• Trigger: Patient is successfully registered
  
  

• Message language: Indonesian, English, or French (based on the selected language).

• Message includes: patient name, scheduled date/time, doctor name, clinic/service, and hospital contact.
  
  

b. Prescription Ready for Pickup

• Trigger: Prescription dispensing status set to Allocated (or a new mechanism indicating medicine preparation is completed).
  
  

• Message includes: patient name, prescription number, and payment/pickup instructions.
  
  

All events are recorded in Audit Logs.

WhatsApp Credit Purchase Flow

Hospitals must maintain WhatsApp Credit balance to send notifications. If the credit balance is insufficient, the system will not send the WhatsApp notification and user will be notified. To purchase/top-up the WhatsApp credis, you can follow this steps.

Logging & Audit

• All credit transactions, pricing changes, and WhatsApp message deliveries are recorded in the Audit Log / Log WhatsApp.
  
  

• Logs can only be accessed by authorized admins or support staff.