Guide to Voiding Patient Invoices and Payments
During the patient billing process, input errors may occasionally occur, either in payment data or in the billed items. Ksatria Medical System (KMS) provides a VOID feature in the Patient Invoice and Patient Payment menus, allowing users to cancel transactions that have already been processed.
Below are the steps to void Patient Invoices and Patient Payments.
How to Void a Patient Invoice
- Access the Patient Billing module.
- Select the Patient Invoice menu.
- Use the Search feature to find the invoice to be voided by entering
relevant information such as invoice number, medical record number, or patient name.
- Click the “...” (More) button on the selected invoice, then choose Void.
- Ensure the invoice status has changed to Void.
Note
If the following warning appears:
“Unable to void. This invoice has already been used for a payment or refund.”
The user must void the Patient Receipt first before the Patient Invoice can be voided.
How to Void a Receipt Payment
- Access the Patient Billing module.
- Select the Patient Receipt menu.
- Use the Search feature to find the relevant payment receipt by entering
the payment date or patient name.
- To review payment details, use the Detail feature on the receipt.
- Click the “...” (More) button on the receipt, then select Void.
- Ensure the receipt status has changed to Void.
Completing the Patient Invoice Void Process
After the patient payment receipt has been successfully voided, the values in the Invoice Amount and Outstanding Amount columns will be the same. The user can then return to the Patient Invoice menu and repeat the steps
to void the intended invoice.
Once completed, the patient invoice void process will be successful.
To void a Patient Invoice, the values in the Invoice Amount and Outstanding Amount columns must be the same.
This means that any payments already made must be voided first before the invoice can be voided.
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